Customer Testimonials
Called to get an estimate for some major repair, was told he would call me back Friday afternoon or first thing Monday. Never heard back and every time I call, all the service advisors phones go to voicemails.
Darren met us coming in the door and from start to finish we knew we were being treated like family. We bought a 2026 Ford Bronco Sport and couldn't have been happier with the process. We highly recommend Bickford Ford for their attentive and personal sales team.
I’m a brand loyal customer. And my experience was so unbelievably poor that I traded my car in and purchased a brand new Toyota so that I no longer have to deal with Bickford Ford. Customer service was horrible and turnaround time was ridiculous.
Our F350 unexpectedly needed some major repair after an inspection for check engine light. Danielle and Sandy kept us informed throughout the repairs, and were proactively helpful in dealing with our extended warranty purchased with vehicle from a different Ford dealership. Repairs were completed and Service team went the extra mile to ensure our truck will be dependable going forward.
great convenience for a factory recall to have Dan come to my house and perform the necessary work.
Was impressed with your mobile service. So much easier than having to drop off at shop then come back to pick up. We liked that we could actually talk to a service mechanic rather than the service center rep.
My experience with Bickford Ford service department was awesome. Danielle Pond my advisor always kept me in the loop about my vehicle.very friendly and knowledgeable. Thank Danielle!
Happy with the service a recently received from Bickford Ford when I took my truck in for an oil change. They were quick and efficient.
Fast, friendly service. Very easy to deal with. All around great experience. Would highly recommend!
Eric was great to work with on our vehicle purchases. We will be back in the future.
Good good customer service, but the repair they did was awful. Still a issue and now leaks
February 4, 2009 Michael, my service advisor, was very helpful and expedient about scheduling service on my 2009 Ford Taurus X. And Jason quickly serviced the transmission that morning. Next, other techs were great about installing new tires. Then, later that afternoon, I made a last-minute request for a spare key. So Jason leaped into action to program a new key I recently bought at Bickford parts.
Great experience! Mike M was professional, knowledgeable and followed through with everything as promised. Happy with our F150
Great that Bickford came to our home to complete recall work. Tech was pleasant and work was completed timely
Great service. Friendly staff. I would absolutely recommend family and friends and I would definitely purchase another vehicle from them.
Excellent customer service and a great overall dealership to work with over the last 15 years or so.
We were visiting from out of town and way overdue for an oil change. I love the Works maintenance package. The service rep was super.
This dealer has always taken care of me and my family. Thank you very much!
Good people at Bickford. No high pressure sales just real folks helping you find the right car or truck. I would always recommend Bickford having bought many vehicles from them over the years.
Beckford Ford is an excellent dealership. I have purchased four trucks from them over the years and always had excellent customer service.
This new van is replacing our 2001 E350 Van that we purchased new 24 yrs ago. It has over 350,000 miles without any engine or major repairs. It is still in service. The new upgrade is well-deserved, and we are looking forward to the same excellent performance for years to come. Thank-you Bickford
Had a great experience at Bickford working with Erik. We came to an agreement quickly and it was only a matter of a couple signatures and I had my new vehicle. I would definitely go back!
Fantastic customer service! I would highly recommend Their sales department and there service department! You owe it to yourself to check them out!
Dear Bickford Ford,
My wife and I have purchased 8 dealer sold cars over the past 45 years without a lot of love for the process or sales folks. Our latest car purchase of a 2025 Bronco Sport from Bickford Ford however was an exceptional experience all around.
We had not planned to purchase a car but were in the neighborhood and simply stopped to see a Bronco Sport up close. We ran into Mike Mauer as he was heading out the sales office door. He asked if he could help us in a non-sales polite manner. We said we were interested in ... Read More DealerRater - Nov 4, 2025
Great people! They are friendly and normal. Customer service is embraced at this location. Kyle takes great care of us.
Easy to deal with and very communicative with keeping me informed on the progress of my vehicle
Always a great experience when dealing with the Bickford team. Left a message to schedule the service, got a return call very quickly and service was performed promptly.
Excellent support by Dave throughout the process. Understand he will be retiring soon and hope the dealership is transferring his approach to customers for future members to practice.
I always got good deals with the Dealership No complaints at all, I will recommend anybody to Bickford
No pressure from sales personnel. Are salesmen Mike Mauer was great he took the time to explain the hole process and went above and beyond his normal job to get the vehicle delivered to us. I highly recommend this dealership.
Randy Nelson @ Commercial & Fleet Service Center is a great asset for Bickford Ford - We will back and look forward to the new shop being built.
Bickford Ford is all things you wish other dealerships were. They’re professional, yet friendly like family, courteous, responsive, thorough and fast. I dare you to find a better dealership!
They did an excellent job on my Mustang, highly recommend. I will definitely be back.
Amazing customer service! Highly recommend for car repairs. Love their communication portal. Prompt and friendly service!
Wonderful people, terrific service! Will use Bickford Ford use for our next purchase. Thank you!
Darren Matthews (& Jack Lemke) are the reason we bought our dream F350. Simply put: Integrity
Service department is excellent. Able to get me in immediately and diagnose issue and repair to me back on the road. Service department called back after I had left to make sure everything was working properly. Great experience!!
Very well organized group, great follow up from sales and service. Very clean and professional location.
My service was great, I got there early and they were able to get me in almost right away.
We just purchased our new Mazda CX-5 Signature Turbo from Bickford Ford, and once again, we couldn’t be happier with our experience. This is the second vehicle we’ve bought from Bickford Ford, and both times have been outstanding.
Branden DuPen was our salesman, and he made the entire process easy and comfortable. Branden is incredibly low key and chill—absolutely no pressure at any point, which is refreshing in car sales. He listened to what we wanted, answered all our questions, and made sure we felt comfortable every step of the way. We never felt rushed or pushed, ... Read More DealerRater - Jun 18, 2025
Second bronco purchased in a year and still the best customer service, I purchased a 2024 two-door heritage bronco and very stupidly. Sold it in a year later bought a 2025 base model two door bronco and I’m in love my salesman again went above and beyond and got me the bronco I wanted in Oregon and had it shipped up. I absolutely love it and this one I’m keeping Forever!
Another excellent service visit at Bickford Ford. In and out quickly for routine, scheduled maintenance and service . . . assisted by Kyle who was helpful, knowledgeable, and friendly.
I am super disappointed in my latest service at Bickford Ford in Snohomish. Over the past 2-1/2 years I have had my truck serviced 3 times which cost me roughly $9,000.
The last service was the 4th and I was getting a similar check engine code as before (P0305) which is a misfire and could be spark plugs or ignition coils; both of which I had Bickford service and I felt that resolving this was going to fall under warranty. I had just had them do the ignition coils 8 months prior. After dropping it off I get a call that the issue ... Read More DealerRater - May 23, 2025
I'm very happy with my 2024 Ford ranger. I also like the service at bickford Ford for my truck.
xxxx poor service. Shameful sarcasm from service desk -> Marshal. A piece of my bucket seat trim was missing when I picked up truck. Marshal was an xxx when I called asking him to look 4 it. Told me No one was in my truck. Someone drove it around the lot. Bickford Ford is a disgrace to Snohomish County WA.
This is our third car we have purchased with Russ and extremely satisfied with the experience. It is always a no pressure sale and he is a joy to work with.
I have never had a problem with any of the 8 or 9 cars I have bought from Bickford. Dave Burlison has always provided great service at a reasonable price.
Great service, fast, friendly and great communication about the repair. The repair estimate was accurate even a bit less. The customer service associate Marshall was easy to work with and did a great job all around.
Great staff, easy transaction, answered all questions, amazing purchase! Highly recommend Bickford in Snohomish. Ask for Darren Matthews
Easy fast and affordable service. I trust these mechanics, Ford does it right. Unlike BMW where an oil change turns to this that and the other for $1500
This is an overall rating for Bickford Ford. Communication: Poor to unresponsive Service: Overpriced and slow to get things done on time Bickford lacks good management skills, and they need to do a better job! Very disappointing; they used to be good! Lost all my records often make mistakes on charges and they need more technicians to complete timely and thorough service!
The service team have customer service a priority. We were in need of a brake module to be installed in our vehicle. The service team made it happen, even with our time crunch. No other repair shops or dealer were able to help us out. Many thanks to Marshall and the red team at Bickford Ford.
Friendly & knowledgeable staff. Service was fast & thorough and didn’t try to upsell me needless garbage! Highly recommend Bickford Motors for everything car or truck related 😀❤️
No high pressure at all answered all my questions and concerns in a timely manner very satisfied with both Darren And Erik
The commercial service department was excellent. They were prompt, did the service quickly, call me back that it was ready . Service manager was very professional.
Long post here:
On 1/22/24 I went into Bickford Ford in Snohomish Washington to look at a 2022 Ford F350 Lariat they had for sale. I bought the truck with no issues being disclosed to me whatsoever.. I had the truck for 8 days and drove it maybe 4 times (I wanted to conserve the mileage on the truck considering I drove the xxxx out of my prior truck). On 1/30/24 the truck started driving super rough, was shaking really bad when I would step on the gas. I called the person who sold me the truck letting him know the truck was driving rough, ... Read More DealerRater - Mar 5, 2025
The best. They go out of their way for the customer. Much appreciated service! Bickford is the best
Great job as always at Bickford Ford. Quick, pleasant and informative. A number one service one can count on.
I’m a third time returning customer, there is no sales pressures while car or truck shopping at Bickford, great dealership to do business with.
Sales at Bickford Ford are typically positive experience while the service department seems to be known in the community as overcharging and not a great experience for their customers.
Levi walked us through the custom factory order process and was great to work with. No pressure and attentive service. I don't think I've had a better experience at a car dealership. And we love our Mustang!
Brandon was absolutely amazing and made our experience so memorable that we will be buying more cars from Bickford!
A great and painless car buying experience. Erik was straight forward, accommodating, and communicated clearly. I felt no pressure to buy whatsoever. Would purchase another vehicle here, no questions asked.
Made the transaction painless and were great to work with and made thinks easy! Thank you.
My experience at Bickford Ford was exceptional. Levi Harper was the salesman I dealt with and he was great, no stress, no pressure and no xx.I would recommend them in an instant. Thanks Levi for such a smooth transaction.
Service dept has always done quality work on my truck. Never noticed any issues Maybe you could train the local Harley dealership
Service was fast, great and very convenient I like that they came to my house and worked with me.
Good honest assessment of the vehicle and efficient service. My expectations were met and exceeded.
Service dept has been a good experience, they are concerned about my truck intermittent missing! They have been going out of their way to fix my problem! Always provide a loner vehicle! Now telling take your truck and drive more frequently! And get back to them!
Very quick and reasonable priced for a dealership. They even sent you a reminder of appointment.
Great customer interaction and response to questions and needs. Service teams make checking in and out easy.
Brandon in the service center went above and beyond in getting the service that my Ford Explorer needed. He was able to get majority of my issues resolved. The other issue was out of his hands since the part is on a nationwide back order. But overall was satisfied how it was handled.
Always happy with service and professionalism. Been a customer of Bickford for over 15 years
Short of being pressured to leave a review, these guy's are totally low key, and a great dealership.
RUN AWAY. Great Price. Everything else has been down hill from there. I purchased a brand new F150 Lightning and was under the impression it was to be shipped to me. Instead, it was driven across state to me adding about 250 miles to my "brand new" truck. On top of that, the battery is almost empty and of course the truck is covered in bugs and debris from the drive over. Not exactly how you expect the recieve a new truck. I paid $500 for this delivery. The cherry on top was me noticing one of the badges is ... Read More DealerRater - Sep 10, 2024
Clean, organized, friendly, knowledgeable, professional. We really liked our salesperson, Levi. He made the sales process straightforward and enjoyable.
I trust Bickford service for all of my vehicles. They are knowledgeable, honest, communicative, and the online appointments are easy to navigate.
The sales representative was helpful during the purchasing process. However, despite all the negotiations, the truck I bought was not properly inspected.
- The brake pads were near depletion.
- The DEF was down to one bar.
- The fuel filter was at only 8%.
- There was a significant amount of mold under the seats and seatbelts.
- Scratches and multiple areas of peeling paint appeared after a deep cleaning.
In summary, they fixed all the issues except for the scratches.
My point is that the truck should have undergone a proper inspection and cleaning before being released to the ... Read More DealerRater - Aug 9, 2024
They were quick to make an appointment and quick to fix it. They came to my office and did my work for me thank you.
I went in for an express oil change and inspection since I just recently moved to Snohomish. I was greeted promptly and quickly checked in. The service time was way faster than I expected and the advisor even provided a service timeline so I can game plan my next services and not be surprised. Very professional experience and very useful information to help me! I love it here!
They did a great job. Timely and early to the appt which was not a problem.
The sales staff, especially the fleet staff are fair and honest and give great advice. I’ve only had contact with the White service team for the most part, but others have helped and are very friendly and knowledgeable.
Recently had some work done on my Ford F150. Marshall and crew in Service took great care of us. My truck is back and in great shape thanks to their efforts.
Randy in the service department was fantastic he and his crew did a great job
The service was completed in a timely manner and we were kept informed about the status of the repair. In addition the service coordinator provided us with a summary of other maintenance needs that can be handled in the future.
Our Sales Guy Erik and the rest of the team at Bickford were awesome! This is second truck that I have recently purchased here, and I will be back!
Your staff was great appreciated the quick response. Drivers side mirror was broke which is my major mirror and took me in promptly to address the safety issue.
The BEST around! We are seniors and don’t drive much and Bickford has this awesome service whereby they come and pick up your vehicle, take it in and service it to your requirements then bring it back! Amazing. Only took a couple of hours and we got er done. Needed an oil change, new wiper blades, cabin air filter change, tires rotated. They called to let us know how much was left on the brakes and tires and to take our payment. It was even less than quoted! Thanks Bickford for being an innovative dealership.
My dealership in Everett closed and transfered everything to Bickford Ford! Glad we did great experience great staff!
Mobile Service tech Jason arrived on time as promised. Very nice young man completed the work quickly without any issues. Mobile service is really great! Highly recommend Bickford Ford.
We have bought a few cars from them. Great service. Friendly people always have or find what we need.
Could not be happier with the way this has gone. Great sales people and financial support.
Very friendly and helpful people, both answering the phone and in the service department. In some cases they will go to your home for a service appointment which is awesome
Service after the sale does not seem to be a priority for any of the Ford dealers I have interacted with.
I drove my 2004 F150 into the dealer. I reported the problem as no reverse, I heard a big pop and then no reverse. I said I looked up the problem and it looks like the reverse band broke and I'll need a transmission. I even asked a price for rebuilt transmission ($8000), they said they will look at it and let me know. I was told they couldn't fix it, a rebuild transmission is not available and they couldn't get the parts, they refered me to a transmission shop. So after they had my truck for 1 week I ... Read More DealerRater - Feb 15, 2024
I took my truck in for a water leak and they said they couldn't find it. I called them about it again about the water leak a couple years later after it had sat out in the weather and was told they don't have technicians that do water leaks. Then why did they tell me that there was no problem when I took it in the first time when they don't have technicians that deal with that. I have bought several trucks from them but never again.
Very accommodating to my time schedule would definitely work with them in the future. Nice doing business with them
Service department, Courtney was a pleasure to work with getting my Bronco serviced and warranty issue addressed.
Enjoyed working with Dave Burlison purchasing a used F-150 for our son. We appreciated the dealership replacing brakes and tires and fixing minor leaks as well as detailing it prior to pickup. Pleasantly surprised to drive off with a full tank of gas as well. Great customer service.
Trustworthy and reliable. Mobile service is a great innovation. Jason who arrived as mobile service took care of recall and battery reprogram. He is very very good at what he does for Bickford
